Hotel is currently under going renovation

The location is great and the hotel areas that have been completed are beautiful 😍

Stayed in May 2024

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Very accommodating… allowed us to store our bikes in a secure place in the dry.

Stayed in May 2024

Couldn’t park. The lift was very small and slow. The shower had nowhere to put soap, shower gel or shampoo, it wasn’t good having to bend down to the floor. The tv had only 7 channels

The room was spacious

Stayed in May 2024

A huge down side too booking again is parking issues

The bedroom

Stayed in April 2024

Staff were very helpful and pleasant. Great view from room 345. Unfortunately due to ongoing works at the hotel this caused some disruption. A very pleasant stay never the less.

Stayed in May 2024

Warm welcome comfy rooms great location

Stayed in May 2024

Nothing

Everything

Stayed in April 2024

Nothing

Good location. The refurbishment is going well. The fourth floor room had a great outlook was comfortable and well equipped. The reception staff were professional and helpful

Stayed in May 2024

refurb work on first floor meant lifts were limited

lovely rooms

Stayed in May 2024

nothing, only there a short time - a stopover hotel en route to france

location, value was all excellent so cant complain at all. Thank you for a brief but comfortable stay

Stayed in May 2024

I did not feel it was value for money. The last time we stayed here, we paid half the price and we had a large room. Although the facilities in that room were old fashioned, it had charm. I'm afraid I'm not really a fan of the refurbishment - it looks quite cheap, in particular the brown MDF. And this time we paid over £160 and our room was poky - it was billed as a 'deluxe double room', so I really was expecting something a bit nicer for the price. It looked bland, like a Premier Inn. We didn't use the aircon as it makes my husband congested - we just opened the window, which was much nicer. I also think that for that price, a freshly cooked breakfast should be included. A school dinner breakfast where the hot food has been sitting in trays for a long time is never that nice. The coffee was also weak and tasteless.

The hotel is one of the better ones in Folkestone - great location on the seafront, nice facilities, clean rooms and decent breakfast. Being able to park for £5 a day outside the hotel is great - if you can get a space. I feel this information should be clearly stated on the website and when you book. I had to send several messages and call the hotel to find out about the parking. The staff at the hotel were friendly.

Stayed in May 2024

Lift very small Cooked breakfast standing too long, although being able to order eggs freshly cooked saved the day.

Staff were good and Room acceptable.

Stayed in April 2024

Hot food was warm not hot. Melon was underripe and only option for toast was white bread. Restaurant was cold. In my opinion bread should be included with the soup, not offered for an addition £4.50 Cheese platter at dinner was basic - biscuits not as described and no fruit or celery. Disappointing. Green salad was mixed leaves only, description should be better.

The view from the dining room

Stayed in May 2024

Breakfast was lovely every thing you need and good service from the staff. Location good a nice walk to the town or seafront.

Stayed in April 2024

Good location to tunnel, good breakfast, on the beach! Newly renovated rooms

Stayed in May 2024

Scaffolding people started throwing scaffolding pipes and playing music loudly at 9am… continued till after 10.30 when i checked out

Nice, clean, bright room with lovely view.

Stayed in May 2024

TV was in a bit of an awkward place, the furnishings in the room were a bit tired and window would have been better if bigger.

Breakfast was lovely, liked the inclusion of mushrooms, fresh tea and coffee brought to the table and the sour dough bread. Having the bedroom cleaned was great and the view of the sea amazing. Staff were friendly and helpful.

Stayed in April 2024

No parking at the hotel. Only available on road (if spaces) or in a carpark nearby. It was very windy and the window rattled until we wedged a piece of cardboard into the window to stop the rattling. Left before breakfast was served and received a packed lunch replacement. I think this could have been a bit more imaginative rather than just a sandwich, apple and drink, however better than nothing. Staff on phone prior to booking were very pleasant and helpful. Staff during stay less so.

Location and room really nice, good size room very clean and comfortable.

Stayed in March 2024

The hotel is undergoing refurbishment. We were on the third floor and the proximity of the lift to our room was a maze. We were given another room closer to the lift which was lovely. Reception was very helpful.

Location.

Stayed in April 2024

I wasn't prepared to be given a sudden lecture from a receptionist and pay 100 pounds for it. This woman told to my face that is was not appropriate to leave the tissues on the floor of the room -- my toddler left them, so what? Is it considered some kind of an additional british service -- to listen to the thoughts of some receptionist about what I should or should not do? It ruined all the impression about the hotel, and left me in tears in the hall. Visit the sandy beach again? Yes, maybe. Stay at the Clifton hotel? Definitely no.

The room was big and very clean, with the view to the inner garden and the sea. Comfy beds, although the linen and towels are very old and yellow from multiple washes. The restaurant is very nice, tasty food and excellent service.

Stayed in April 2024

TV kept freezing, price of carpark

Great location, good breakfast, well priced food and drinks.

Stayed in April 2024

Room was smaller than expected. Floor was very uneven

Brilliant location

Stayed in April 2024

Configuration of the shower room was odd and made it all a little cramped. No mirror above the dresser and near the sockets.

Most of the staff were very pleasant. Renovations were taking place at the time but that was well managed. Food was OK. Rooms a little small but ok for an overnighter.

Stayed in April 2024

We didn't know about the refurbishment on the first floor

Stayed in April 2024