City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8742 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 28 May 2024
Christopher
United KingdomBeautiful hotel, comfortable spacious room.
Stayed in May 2024
Reviewed: 28 May 2024
Linda
United StatesGrand old hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Jodie
United KingdomAmazing from start to finish! Staff were so friendly and welcoming even had a little birthday surprise when we arrived which was lovely. Room was amazing and clean. Facilities were great, didn’t want to leave!
Stayed in May 2024
Reviewed: 28 May 2024
Carolyne
United KingdomOn fri and Saturday night night club booming from 930-3am so couldn’t sleep. Other nights it was quiet. Last night the room was barely cleaned. Other days it was perfect. Beds were turned down on one night only if our 4 night stay.
Luxury hotel. Beautiful rooms. Lovely staff and great location
Stayed in May 2024
Reviewed: 27 May 2024
Kidman
United KingdomThe tea tray was minimal in choice and amount . 2 tea pots would have been helpful.
The location and staff are fantastic. The staff are the best and would be the reason for my return visit.
Stayed in May 2024
Reviewed: 26 May 2024
Andrew
United KingdomBit to much chlorine in the jacuzzi. Could do with a smaller pillow choice
Beautifully furnished very clean amazing decor throughout the hotel
Stayed in May 2024
Reviewed: 26 May 2024
Willard
United KingdomBar was very crowded- needs to be bigger
Staff. Food. Location
Stayed in May 2024
Reviewed: 26 May 2024
Sharon
United KingdomSpa area
The room, breakfast and bar.
Stayed in May 2024
Reviewed: 26 May 2024
Emma
United KingdomThere was nothing I didn’t like
Wonderful location and customer service. The welcome we received was so lovely. Big smiles and generous greeting by all.
Stayed in May 2024
Reviewed: 26 May 2024
Pamela
United KingdomVery comfortable
Stayed in May 2024
Reviewed: 26 May 2024
Aimee
United KingdomConcierge support
Stayed in May 2024
Reviewed: 25 May 2024
Elaine
United KingdomLoved it and will be back
Stayed in May 2024
Reviewed: 25 May 2024
Martin
United KingdomWell appointed, well located!
Stayed in May 2024
Reviewed: 25 May 2024
Louise
United KingdomIt’s beautiful and clean
Stayed in May 2024
Reviewed: 24 May 2024
Justin
United KingdomFantastic staff that were very proactive and the door staff were extremely professional but had humour too. Fantastic team onsite.
Stayed in April 2024
Reviewed: 24 May 2024
John
United KingdomNothing
Comfortable location
Stayed in May 2024
Reviewed: 23 May 2024
Wendy
United KingdomLocation
Stayed in May 2024
Reviewed: 23 May 2024
Maureen
United KingdomNothing.
Excellent location, friendly, helpful staff. We got an upgrade because it was my husband’s birthday and our room has huge and very comfortable.
Stayed in May 2024
Reviewed: 21 May 2024
Evelyn
United KingdomThe pool in the spa was a bit small, as was the sauna. It was also a bit confusing; the room key you're given can also be used for the locker in which you'd keep your clothing, but you then have to carry that around with you which is a bit cumbersome (not to mention risky as it's then easy to lose). The toiletries in the rooms don't feel as luxurious as they could do considering the opulence in general of the hotel.
The location is excellent - you're so close to everything and the NCP car park is also super close. The room was very large with high ceilings and the bathroom(s) were also very nice. Having the opportunity to experience the spa was also really nice. The staff were really welcoming and friendly - there was nothing that was too much for them. The bar staff were also really lovely and knowledgeable. There's also aircon in the rooms which became very much appreciated; in warm weather, being on the second floor in an old building definitely gets warm!
Stayed in May 2024
Reviewed: 21 May 2024
Marilyn
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 20 May 2024
Gemma
United KingdomNothing
The Location was perfect with the train station and city centre in walking distance, super friendly staff, clean, comfortable and quite rooms
Stayed in May 2024
Reviewed: 20 May 2024
Kristen
United KingdomPhone not working in room Ordered room service (just snacks) and it took nearly an hour to come. They did apologise but I think as part of excellent service in a 5 star hotel they shouldn’t be charging you when this happens
Did not have the hotel breakfast. Location perfect. 4 mins walk from station, central easy to walk to all city centre stuff Staff all very friendly and welcoming courteous Swimming pool lovely
Stayed in May 2024
Reviewed: 20 May 2024
Anna
United KingdomStaff in reception were fantastic especially the man that checked us in. Got us a nice quiet room as there was a wedding that night.
Stayed in May 2024
Reviewed: 19 May 2024
Katharine
United KingdomNothing
Lovely location and decor.
Stayed in April 2024
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