From a very personal point of view I would have liked access to a small fridge for my medication. I was advised that this was available for the deluxe rooms but perhaps this is something I should have enquired about when booking.

The general atmosphere and the staffs pleasant and polite attitude gave a very relaxed background to our stay. The surrounding grounds and gardens were in excellent order and the close view of the river provided a very memorable experience.

Stayed in July 2023

Superb customer service. Comfortable room. Lots of facilities

Stayed in July 2023

Pool too far from main building.

Massive room with sofa and two chairs but they had seen better days, very worn. Comfy bed. Great views of the river. Fabulous breakfast freshly cooked.

Stayed in July 2023

Food was ok, but could be better.

Like a step back to 1950s, was wonderful, relaxed and friendly.

Stayed in July 2023

Bar staff really junior without much direction although very lovely so will hopefully just benefit from some training

Fab breakfast & location

Stayed in June 2023

Location car parking and breakfast

Stayed in June 2023

Quite small rooms

Excellent location, free parking, delicious breakfast (not buffet).

Stayed in July 2023

No a/c when the weather was very hot. An unfortunate exchange Ruth one of the people at reception, who needs to be taught how to deal more charmingly with customer complaints.

Fantastic location on the river at the finish line of the rowing. Beautiful grounds, a lovely room. Like a secret Eden of the bygone British Empire.

Stayed in June 2023

Our room was rather smaller than I expected. Visitors also need to be aware that on very hot days, there is no air conditioning.

The location in stupendous, as is the ambience (if you like traditional).

Stayed in June 2023

No fridge or ironing board in room

Parking and great location , lovely grounds

Stayed in June 2023

The dress code was not made clear to us beforehand, nor that the restaurant was closed on Sunday nights - not that we had the proper attire to eat there anyway! The bath was also very high in room 8, not easy to get in/out of and the shower was a mixer tap that gave you either lukewarm, boiling hot or freezing cold water - within a millimetre turn of the taps. Some bottled water in the room would have been nice too, especially as everything was all closed up wihen we returned at about 10.30 on Sunday night.

Spectacular location overlooking the river, just a short walk into the main town centre. The place is beautiful, nicely decorated and the staff were lovely - very friendly and welcoming and full of helpful tips and advice on where to eat in town.

Stayed in May 2023

The older members of the croquet club seemed unhappy that the hotel was being advertised to non member guests which was not pleasant hearing them on the terrace making reference to this.

the location by the river and the surroundings were so picturesque. The building itself was lovely and our room was very spacious. Having a pool on site was a plus.

Stayed in May 2023

could only use one plug socket in room as the others were too low and you couldn’t get a plug in

the view. the facilities. the orangery. friendly staff. security

Stayed in May 2023

Nothing

Lovely lawns down to Thames. Croquet players in whites. 4 x Astro tennis courts, pool gym & sauna. Lovely lounge, bar & sunny patio for a glass of wine with spectacular view.

Stayed in May 2023

Was told we could order sandwiches at bar when we checked in at 5pm. When we walked right to bar right away, we were told we couldn't order sandwiches as it was 5pm.

Wonderful helpful groundsman who showed us easy access to walk to Hensley

Stayed in May 2023

Nothing. It was all up to expectations and we felt at home. There is a good security system to keep everyone safe.

The location by the Thames is to die for. There is a spectacular view from the rooms that overlook the river. Everyone was very welcoming and kind. The room was spacious and comfortable in an old-fashioned style. Excellent food. This is a quiet place, good for walking, sightseeing and relaxing.

Stayed in May 2023

I have nothing to say here. We liked everything.

The breakfast was exceptional. I had the vegetarian option and it was generous and beautifully prepared. Staff was very helpful and catered quickly and efficiently.

Stayed in May 2023

the view over flat roof could have been improved - either made into terrace or a living roof. Beyond that the view of the river was fantastic but felt the roofing could have been made to blend in., but the fridge was a bit noisy. The curtains are heavy and could do with a pulley

Breakfast was great and very accommodating as were arrived as they were clearing up. The room was very comfortable and beds comfortable the staff accommodating. and the interior decor fabulous and well looked after

Stayed in April 2023

Whilst appreciating that the venue is a member's club, we had mixed messages about bringing some family on site as our guests for a coffee. Having been told that we could do so when enquiring by phone prior to arrival, we were informed that only full members could sign-in guests when we double-checked during our stay.

Excellent location in own grounds by the river, with easy walking access to Henley town and riverside. Staff welcoming and efficient. Food was delicious - both breakfast and the evening meal.

Stayed in May 2023

beautiful location and wonderful facilities.

Stayed in April 2023

The first room we were located was poor, backing onto aircon units which made a humming noise, and view was onto a fence and unkept planters. But the hotel did move us to a much better room after I complained, and were very accommodating.

Location was vey good, 5 minute walk into town. Lovely setting on the banks of the Thames. Reception area and restaurant was very nice. Staff were friendly and accommodating .

Stayed in April 2023

Plan showing the rooms on the menu to were you would have the food.

Brilliant Location

Stayed in April 2023

good

Stayed in March 2023

Wonderful location in immaculate kept grounds overlooking the River Thames where the famous boat regatta takes place.The staff were friendly and welcoming.

Stayed in April 2023

The weather might have been a tad more kind, I cannot really blame Phyllis Court for that though. Had I asked they would have tried I am sure.

From first arrival to final departure everything was exactly as described and staff extremely helpful and pleasant, the room very nice and the whole ambience a treat.

Stayed in March 2023