542-0086 Osaka Prefecture, Osaka, Chuo-ku Nishishinsaibashi 2-9-13, Japan
#79 of 692 hotels in Osaka
Guests' ChoiceBased on 946 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.8
Facilities
8.9
Staff
9.3
Value for money
8.9
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Sean
AustraliaThe location was very central. Staff were very nice. Room was compact but suited what we wanted.
Stayed in April 2024
Reviewed: 27 May 2024
Emilija
United KingdomThe quality/taste of the breakfast was mediocre, not sure I'd recommend.
The room was spacious, I appreciated free drinks (coffee, tea, softs, water) in the lobby.
Stayed in May 2024
Reviewed: 26 May 2024
Chao
United StatesNo safe, could have used a regular closet.
Clean, efficient, adjoining rooms with four beds total.
Stayed in May 2024
Reviewed: 25 May 2024
Susan
United StatesNothing really negative about it. Perhaps a bit drab in its design, but that doesn't really affect the stay.
The location was PERFECT. Right in america-mura with all the cool shops, walking distance to Dontonburi, and lots of restaurants around. The staff were super friendly, too.
Stayed in May 2024
Reviewed: 23 May 2024
Michael
Australianothing
location excellent close to all the food streets
Stayed in April 2024
Reviewed: 21 May 2024
Yoel
IsraelThe hotel has 4 parking spaces for disabled cars. Why when there is no occupancy are they not given to the other guests
The location that gives peace and on the other hand is close to the "noisy" places
Stayed in April 2024
Reviewed: 21 May 2024
Jaakko
FinlandI have only positive things to say
Modern hotel what is close to Dotonbori Bridge
Stayed in May 2024
Reviewed: 20 May 2024
Maysoun
DenmarkIt was wonderfully close to everything, loved staying at the hotel. Super comfortable beds. The everyday cleaning, towel change and just attention to detail. Definitely a place I'd return to. Loved the free drinks/ coffee area, they were actually a life saviour some days.
Stayed in May 2024
Reviewed: 19 May 2024
Vivian
BrazilNone
Great location. The room was spacious and clean.
Stayed in May 2024
Reviewed: 14 May 2024
Ashish
United KingdomNothing
Close to the station (trick is to figure out the right exit). They have a lot of drink options for free. I like that facility in the hotels in Japan. Just 2 mins walking from Dotonbori - what more can once ask for? Rooms were clean and just as described. Laundry area is good - quick and easy.
Stayed in May 2024
Reviewed: 14 May 2024
Vivienne
AustraliaThe only downside was that the room was very tiny for 3 people and there wasn’t a lot of room for our suitcases. I think the table and chairs in the room didn’t need to be there as it took up a bit of room but such a minor issue because this wasn’t a massive bother for us at all!
Staff were so super friendly! I love the little amenities like the cleansers, moisturisers and complimentary coffee and tea machine.
Stayed in May 2024
Reviewed: 13 May 2024
Maria
CanadaLack of closet. Limited quantity for luggage rack.
Chose this hotel for easy access from Shin-Osaka station and other spots thru Midosuji line. Walking distance from Dotonbori. Also walking distance to OCAT, which was the meet-up point for our day drip tour to Kyoto. Very friendly and polite staff. Free drinks at the lobby.
Stayed in May 2024
Reviewed: 11 May 2024
Raymond
NetherlandsThe room was a bit small. Nothing major
Great location. Very central. Friendly staff. Complete amenities
Stayed in May 2024
Reviewed: 11 May 2024
Tony
IndonesiaNear the Dotonbori
Stayed in May 2024
Reviewed: 10 May 2024
Sirorat
ThailandFood not hot
Room so comfortable and quite
Stayed in May 2024
Reviewed: 7 May 2024
Elad
Israelgreat place! thank you for all! staff were super nice, the soft & hot drinks bar is amazing. good and nice bed 👍 we really loved the location as well - right next to Dotonbury, but has it's own different bars & shops
Stayed in May 2024
Reviewed: 5 May 2024
Cristina
SwitzerlandGood mix of food, however, limited Western choices. Breakfast is only available until 10:00 am, also during weekends, with the last order being at 9:45 am. This can be tight. Also some food options are not available until the end (e.g. yogurt runs out around 9:30 am).
Fantastic location for shopping, food lovers and night-life. ☺️ But still quiet for families. Attractions are easy to reach (two main subway stations nearby). Rooms were functional and clean.
Stayed in May 2024
Reviewed: 5 May 2024
Hui
MalaysiaNothing. However it would be good to have shower cap and body lotion included in the amenities.
Free snacks and drinks, range of amenities and excellent hospitality
Stayed in April 2024
Reviewed: 5 May 2024
Rebecca
AustraliaThe rooms were a bit small, but nice and modern.
Loved the hotel breakfast, the rooftop lobby and the gym at the hotel.
Stayed in April 2024
Reviewed: 5 May 2024
Arianne
AustraliaLove that you get free drinks when you arrive. It's a bit of a walk from the train station. Ki g size bex was massive. A good place to stay in Namba
Stayed in April 2024
Reviewed: 4 May 2024
Mingqiang
Singaporenot too much spaces for luggages in the room. Bed making not professional.
location is good, 7-8 mins walking from public transportation, a little bit distance if walk with luggages. Room small but tidy. Breakfast is simple but good.
Stayed in April 2024
Reviewed: 27 April 2024
Teo
SingaporeThere was only two washer cum dryer in house. Have to walk to nearby laundry shop to wash our clothes.
The location is quite convenient. we brought two toddlers age 1 and age 4 with two strollers, but the way in and out were ok for us.
Stayed in March 2024
Reviewed: 26 April 2024
Lorenzo
NetherlandsThe room had windows but no view. Room decorations were a bit outdated.
The room was spacious and the bed was huge and comfortable. Breakfast was great including both japanese and western options. We stored our luggage in the hotel as we arrived before the check in and when we arrived back our stuff was already in the room!
Stayed in April 2024
Reviewed: 22 April 2024
Alev
CanadaNo bathtub in the room , only shower
The location is good and the bed is huge as well as comfortable
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content