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The rooms were clean, the staff were very lovely. Dinner was amazing

Really lovely hotel. Clean, comfortable, friendly staff and lovely food.

Location by the river

Great stay. Great food. Great staff . Very dog friendly

Great location, lovely hotel with friendly staff. Food was also excellent.

Everything

Checking out, which we did early

The location was a great base for exploring an area of Cumbria we hadn't visited before. The staff were very friendly and welcoming, nothing was too much trouble for them. The breakfasts were excellent, and being self service was great. The evening meals were bar meals but the menu had a very wide range. Both quality and quantity of food were fantastic.

BEWARE - You may think you have booked the 4* Washington Central Hotel, only to find upon confirmation that you have actually booked into the Sleepwell Inn Annexe! Cleverly misleading advertising by the hotel can leave a sour taste! The Sleepwell Inn is across the road from the Washington Central and has absolutely no facilities within the building. So when your key card refuses to let you back into the building every time you exit then across the road you have to go - 4 times in 24 hours we made the trip. The night Porter even came over with us on one occasion stating that it was a regular thing that had been reported to Management but not fixed! The 'refurbished' rooms were definitely not 4* standard (even though the little sign on the outside clearly shows 4 stars - again, cleverly misleading advertising) they were at best hostel standard. After staying for 1 night I went over and asked the young girl on reception to cancel and refund the cost of the 2 rooms we had booked for 2 nights, stating that we would stay that night and check out the following morning! She didn't ask why (I assume she knew) and said the cancellation had been done! The next morning I went to check out and make sure that the cancellation and refund had been applied - this time I spoke to somebody that looked a little more important - I was told that that was the first time they had ever had a problem with the key card access (a clear lie as at one point there were a queue of people waiting at reception with the same issue) and was made to feel that it was my fault not theirs! I was also asked why I had not requested to be moved - again trying to put the blame onto me! Although in the next breath she informed me that they were fully booked, so even if the Night Porter had the authority to move us (which I am guessing would be way above his pay grade) he wouldn't have been able!

Clean and the price