It wasn't a big problem but I like the window open a little and my window kept falling down so I jammed it with a shoe...!

Bathroom excellent. Excellent tea and coffee facilities in room. (Maybe a couple more mini milk cartons would have been handy)

Stayed in May 2024

The tv was broke

It was ok

Stayed in May 2024

Nothing

Great location for train station

Stayed in May 2024

Room was incredibly hot with no way of cooling down (we did open window but was too noisy to keep open all night). Slight fault in shower door which meant water was leaking out into floor which made it slippy.

Beautiful, relaxing hotel. Great location with easy access to train station. Comfortable rooms, staff were friendly and accommodating. I asked for some milk instead of the uht in our room and that was no problem at all. Breakfast was busy but food was good quality.

Stayed in May 2024

Clear the table sooner once we had finished eating

Had to wait some time for cereal bowls . Then provided with what looked like soup bowls Then had to wait for fried eggs I was with two friends, they had finished before me but it took a good 15 minutes for someone to come and take their used plates away

Stayed in May 2024

It is showing signs of refurbishing needed

It’s a lovely old building next to the train station

Stayed in May 2024

Room was poorly configured. Bed too small. We could barely move around the room, yet bathroom was huge.

Appreciated being able to store our luggage as needed.

Stayed in May 2024

It would of been a excellent touch had we had a complementary bottle of beer or wine for my husbands 40th Birthday. I had stated on the booking form we were there to celebrate a birthday! The tea and coffee at Breakfast was very below standard!

Location was perfect, hotel was very well maintained.

Stayed in April 2024

Only 1 lift in use, so when needed had a bit of a wait.. Breakfast was great, but had to wait to catch the waiters eye to get a coffee refill. Didn't see a 'coffee station'.

Fantastic room overlooking the gardens with the minster in view. Parking easy with plenty of space. A very short walk into the city, so location is great.

Stayed in May 2024

The chairs and carpet in the room could do with a clean / refresh. Didn't like the sink in the bathroom, I'm pleased I'm not that tall or I would have really struggled to use it.

Everything was really nice, breakfast was a good range of choice and all freshly made. Staff were very friendly and helpful.

Stayed in May 2024

The room was very noisy as they were carrying out roadworks throughout the night so did not sleep very well.

Lovely hotel and friendly staff.

Stayed in May 2024

Unfortunately one of the two lifts was out of order and there was a persistent feeling of frustration 'in the air' from those unable to ascend or descend the stairs under their 'own steam'. Waiting times were certainly prolonged.

Location, both check in and breakfast staff and the room. Having stayed previously a few times, I knew what to expect and overall, I wasn't disappointed.

Stayed in May 2024

Although not in the control of the hotel, the all night road works outside the station and hotel was very noisy and prevented a good nights sleep.

Very helpful and friendly staff

Stayed in May 2024

Jacuzzi not working

Price and room.

Stayed in May 2024

We were initially given a room where renovations still ongoing - full of workmen’s tools etc ! Eventually sorted out in a good manner.

Easy walk to all attractions. Good food. Nice room. Excellent staff. Convenient parking so no need to use our car during the stay.

Stayed in May 2024

The breakfast should be included with the price you pay for the room. The parking you have to pay for even though you are staying at the hotel.

Room and location excellent breakfast ok .

Stayed in May 2024

Nothing

Lovely hotel, good size room and location spot on

Stayed in May 2024

The hotel was very warm and stuffy, no working air conditioning which made it difficult to sleep.

Location excellent both for the city itself, proximity to the station and for access to York races.

Stayed in May 2024

Car park full. Lift not working

Friendly helpful staff. Room small but clean and well equipped. Nice breakfast

Stayed in May 2024

Room was very hot

Location

Stayed in May 2024

Our first room 115 was small, very warm and noisy. However, when we asked to change rooms, Adam on reception arranged for us to move to room 4; which was perfect for us.

Great location, friendly staff, who dealt with our questions and any issues. There was a substantial leak at the hotel whilst we stayed, however, we were not inconvenienced at all and it was clear that the staff and contractors were working hard to recover the situation. Well done all.

Stayed in May 2024

We thought the dinner menu was restrictive with very limited choice. The prices for dinner were very high and possibly why the restaurant was not well utilised. The quality was not exceptional and I would say it was on a par with a Hungry Horse or top end Beefeater. Breakfast was cold with the bacon and sausages overdone, however the scrambled egg was excellent. Again, I would say that breakfast was overpriced for the quality.

The location is extremely close to the City Centre, and although next door to York mainline Station, we did not hear any noise. The staff were friendly and very helpful with the reception team being extremely welcoming. Check in was quick and efficient and the room was what we expected.

Stayed in May 2024

Stayed before. Lovely hotel and close to all the landmarks.

Stayed in May 2024

Offered a room upgrade on arrival, unexpected and most welcome. Direct access to and from the station (didnt realise that on arrival). Breakfast very good (would have like black pudding option), Breakfast hostess bringing tea or coffee immediately to table is an excellent idea. In the absence of room aircon, the portable unit in the wardrobe was fine.

Stayed in May 2024