Earlier provision of full breakfast.

Car parking was provided on site in what is a notoriously difficult town to park. Breakfast was only Continental as no chef available before 08:00. Not so good if travelling for work purposes.

Stayed in February 2024

Due to being such an old building it is very noisy, the windows rattle all night and you can hear everything your neighbours are saying, so make sure you take your own ear plugs. If you want to visit local shops don’t visit on Mondays and Tuesdays, most are shut on these days

Staff are extremely friendly and helpful. The property itself is so quirky and beautiful

Stayed in February 2024

Nothing

Such a wonderful hotel. The staff were very accommodating and the room was lovely. So much atmosphere. The breakfast was also really good too. We will definitely be back.

Stayed in January 2024

Very thin walls (completely understand it’s a very old building) and could hear everything next door were saying/doing/watching. It wouldn’t stop me from staying again though.

Very clean and cosy. Great location and very central.

Stayed in February 2024

Very comfortable and friendly hotel..location brilliant.

Stayed in February 2024

Fantastic place to stay - Great location - Great staff - Great Breakfast !

Stayed in January 2024

The Mermaid is an ancient and quirky building with a relaxed feel and helpful and friendly staff. Feels quite homely and not like a soulless hotel.

Stayed in January 2024

The only down side on the stay was the breakfast. On first morning we ordered full English, this arrived but was really greasy/oily. Second morning ordered pancakes these arrived burnt and swimming in maple syrup. We did book for Sunday lunch but in the end cancelled as we didn’t want to risk getting inedible meal.

An amazing place so much history and interesting features . A cultural treasure.

Stayed in January 2024

Stunning hotel full of character. Rooms really clean and comfortable. Bar area was lovely with roaring fire. Location is very picturesque

Stayed in January 2024

Nothing

Mermaid In is a historical gem. Beautiful in every way.

Stayed in January 2024

Evening meal menu.

The comfort. Staff so polite and obliging.

Stayed in January 2024

We obviously did not expect such an old property to function like a modern one. The emphasis in obviously on the charm and the atmosphere of the place. The windows are not double glazed. Practically one can only have a bath as there is no proper shower facility - no curtain. Amenities were good but I missed body lotion. It was a weekend, there were many non-resident guests hence at times the bar was crowded and one could not find a seat for a long while. The lounges served a backups.

The place is charming, in particular the bar and the lounges with the fire places, very quiet. We slept well. All staff was helpful, efficient and friendly. That includes also the bartenders. Location was excellent. Rye is small and everything can be reached within a few minutes walk from the hotel. Breakfasts and Sunday lunch were excellent, with a nice variety. Bar food was excellent too (we had fish and chips). We were there early January. It was cold. We had to add the electric radiator {was in the room} to help the central heating. There were no electricity sockets near the bed but the staff gave us a nice long extension cord with 4 sockets. Overall it is a wonderful place to relax and enjoy drinks and books next to the big fire place.

Stayed in January 2024

Everything was perfect. Truly nothing to dislike except not being able to stay longer!

All staff were friendly and helpful at all times. Our room was fabulous and our evening meal was wonderful too. We slept well tucked up in our four poster bed and breakfast the next morning was perfect. We have stayed at The Mermaid before and will definitely return again. Thank you all for your hard work!

Stayed in December 2023

Nil

It retained its medieval character. Excellent staff. Cosy real fires everywhere

Stayed in January 2024

N/a

Great food and excellent staff

Stayed in January 2024

n.a

breakfast was amazing they did vegan breakfast for as it was not on the menu

Stayed in January 2024

N/A.

Absolutely everything. Deliberately booked a small single room and it was very cosy, looking over Mermaid Street. The bathroom was surprisingly spacious. I'd visited the public rooms before but never stayed, so I knew the bar was amazing with the log fire - a perfect way to while away time after a stroll around town!

Stayed in January 2024

Bath very low so struggled to get out of it. Also breakfast was lovely but my friend I went with is only 4ft11 so couldn't see the continental section of meats as it was far too high and way above her eye level.

Staff and hotel both lovely. Rooms comfortable and lovely bar area and rooms to sit in, in front of the fire to have drink and relax.

Stayed in January 2024

There was nothing we didn’t like.

We loved that it was so old and quirky

Stayed in January 2024

I ate at the inn and was disappointed by the food I ordered from the bar. The breakfast was good though.

A complete one off. Fantastic, atmospheric, historical building.

Stayed in January 2024

Breakfast did not cater for vegans - plant based milk would be a bonus

Cost and quaint

Stayed in January 2024

we ordered a cheese and chutney Baguette Saturday lunchtime at £9.50 and received a baguette with a slice of cheese and literally a smear of sauce plus 3 pieces of lettuce the size of a 10p coin. We complained and they re-funded the cost. Not impressed with their response.

the whole ambience and the excellent history of the hotel

Stayed in January 2024

My vegetarian breakfast was good. Husband a bit disappointed with his full English. Bacon & egg over done. Beans not included, but a small portion was added on request.

Stayed in January 2024

The shower in our room was only really useful for hobbits as the bath shower head was positioned under the slope of the roof so you had to sit down to shower...fine if you wanted a bath though. Also the fish finger sandwiches we ordered at the bar in the evening were a kind of a bizarre combination of ingredients. Other than that, there was nothing we didn't like.

Really characterful hotel, cosy room and a comfortable bed. Tasty breakfast and helpful staff. Beautiful and convenient location for exploring Rye. The big fire in the bar area is lovely and the ghosts were all very welcoming!

Stayed in December 2023

Just be careful if you have difficulty in walking up and down the stairs. Better mention beforehand.

The atmosphere was gorgeous. Facilty was modern and easy to use. Also, the staff were very friendly and gave us a hand for our luggage.

Stayed in December 2023